Responsible Gaming

At ovobet, we believe that online betting should be an entertaining, recreational activity enjoyed responsibly within your personal means. While the vast majority of our members gamble without issue, we recognize that for some individuals, gambling can develop into a problem that negatively impacts their financial stability, personal relationships, and mental health.

That is why ovobet has made responsible gaming a core pillar of our platform. We are committed to providing a safe environment where members have access to the tools, information, and support they need to maintain control over their betting activity. This commitment extends beyond regulatory compliance — it is woven into the culture of our organization and reflected in every decision we make.

Our responsible gaming framework is built on four foundational principles:

• Prevention: Educating members about the risks of problem gambling and promoting healthy betting habits from the moment they register.
• Protection: Providing robust self-management tools that allow members to set their own limits and enforce boundaries proactively.
• Intervention: Monitoring account activity for warning signs and reaching out to members who may be at risk before problems escalate.
• Support: Connecting members who are struggling with qualified external organizations that specialize in problem gambling treatment and counseling.

We also work closely with international responsible gaming organizations and treatment providers to continually improve our policies, tools, and training. This is not a static commitment — it evolves as we learn more about problem gambling and as best practices advance within the industry.

ovobet operates a strict 21+ age policy. All members must be at least 21 years of age at the time of registration and throughout the period of their membership. This age restriction is enforced in accordance with Indonesian legal standards and international responsible gaming best practices.

We employ multiple layers of age verification:

• At registration, you must provide your date of birth, which is validated against your government-issued identification during the KYC process.
• Random age verification checks may be conducted at any time, including before processing large withdrawals or when account activity raises concerns.
• Any account found to belong to a person under 21 years of age will be immediately and permanently closed. All funds will be returned to the original deposit source after deducting any winnings derived from play.

Problem gambling rarely develops overnight. It typically progresses gradually, and the early warning signs can be subtle. Being able to recognize these signs in yourself or in someone you care about is the first step toward seeking help.

If you recognize two or more of these signs in your own behavior, it may be time to take a step back and honestly assess your relationship with gambling. There is no shame in asking for help — problem gambling is a recognized mental health condition, and effective treatment is available.

ovobet provides a comprehensive suite of self-management tools designed to help you maintain control over your betting activity. These tools are available to all members at all times, free of charge, and can be activated or adjusted directly from your account settings.

Setting a deposit limit is one of the most effective ways to ensure that your betting stays within your personal budget. Here's how to set limits on your ovobet account:

1. Log in to your ovobet account and navigate to Account Settings.
2. Select Responsible Gaming from the left-hand menu.
3. Click on Deposit Limits.
4. Choose the time period for your limit: Daily, Weekly, or Monthly.
5. Enter the maximum amount (in Rupiah) you wish to allow for that period. For example, if you set a weekly limit of Rp 500.000, you will not be able to deposit more than Rp 500.000 in any rolling 7-day period.
6. Click Save Changes. Your new limit will take effect immediately.

Temporary Time-Out: If you feel you need a break from gambling, you can request a temporary time-out. During a time-out period, you will not be able to log in to your ovobet account, make deposits, or place wagers. Time-out periods can be set for 24 hours, 7 days, or 30 days. At the end of the time-out period, your account will automatically reactivate. To request a time-out, contact our support team via live chat and request the duration you prefer. Time-out requests are processed immediately — there is no waiting period.

Self-Exclusion: If you believe that gambling has become a serious problem and you need to stop completely, you can request permanent self-exclusion from ovobet. Self-exclusion is immediate and irreversible. Once your account is self-excluded:

• Your account is permanently closed and cannot be reopened under any circumstances.
• You will be blocked from registering any new accounts on ovobet using the same personal details.
• Any remaining real-money balance will be returned to your registered payment method within 5 business days.
• All marketing communications will cease immediately.

To request self-exclusion, contact our support team via live chat or email ([email protected] with subject line "Self-Exclusion Request"). Our team will process your request within 24 hours and send you written confirmation once your account has been closed.

If you or someone you know is struggling with problem gambling, professional help is available. While ovobet provides tools to help you manage your account, we are not qualified to provide clinical treatment or counseling. The following organizations specialize in problem gambling support and offer free, confidential assistance:

• GamCare (International): A leading provider of information, advice, and support for anyone affected by problem gambling. Services include a 24/7 helpline, live chat support, and a network of trained counselors. While GamCare is UK-based, their resources are accessible internationally and their online tools can be used by Indonesian residents.
• Gamblers Anonymous (International): A fellowship of men and women who share their experiences, strength, and hope with each other to solve their common problem and help others recover from gambling addiction. Meetings are held worldwide, including virtual meetings accessible from Indonesia.
• BeGambleAware (International): Provides free, confidential advice and support to anyone affected by problem gambling, along with educational resources for family members and friends.

ovobet does not have formal partnerships with Indonesian-specific problem gambling support organizations, as the regulatory landscape in Indonesia does not yet include dedicated gambling harm-reduction services. We encourage Indonesian members who need support to access international resources listed above, which provide multilingual services and online support accessible from anywhere in the world.

If you need immediate assistance with a responsible gaming concern, the ovobet support team is here for you 24 hours a day, 7 days a week. Our agents are trained to handle responsible gaming requests sensitively and confidentially. You can reach us through the following channels:

• Live Chat: Available 24/7 on the ovobet platform. Click the chat icon in the bottom-right corner and tell the agent you need assistance with responsible gaming tools. Your conversation is completely confidential.
• Email: [email protected] (plain text — not clickable). Mark your email "Responsible Gaming Request" for priority handling. Response time: within 2 hours, 24/7.

No matter what you're going through, reaching out is a sign of strength, not weakness. We are here to help you take back control.