Privacy Policy

Welcome to the ovobet Privacy Policy. This document explains in detail how ovobet collects, uses, stores, protects, and shares your personal information when you register an account, make deposits or withdrawals, place wagers, claim bonuses, or otherwise interact with our platform.

ovobet is committed to respecting your privacy and complying with applicable data protection laws. We recognize that trust is the foundation of our relationship with every member of the ovobet community, and transparent data practices are central to earning and maintaining that trust.

By registering an account on ovobet, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with any aspect of this policy, you must not register or continue to use the ovobet platform.

2.1 Identity of the Controller. For the purposes of applicable data protection law, the data controller responsible for your personal information is the legal entity operating the ovobet platform under its international gaming license. All data processing activities described in this Privacy Policy are performed under the authority and supervision of this data controller.

2.2 Contact Details. If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, you may contact the ovobet Data Protection Officer via:

• Email: [email protected] (plain text — not clickable; mark your message "Attention: Data Protection Officer")
• Live Chat: Available 24/7 on the ovobet platform — request to speak with a data protection representative

ovobet collects several categories of personal information from you at different stages of your relationship with our platform. The specific data we collect depends on the services you use and the interactions you have with ovobet.

3.1 Registration Information. When you create an ovobet account, we collect the following mandatory information:

• Full legal name (as it appears on your government-issued identification)
• Date of birth (to verify that you meet the minimum age requirement of 21 years)
• Residential address in Indonesia (street, city, postal code, province)
• Email address (used for account communications and password recovery)
• Mobile phone number (used for account security and transaction verification)
• Preferred username and password (securely hashed and never stored in plain text)
• Preferred currency (Indonesian Rupiah / Rp)

3.2 Identity Verification (KYC) Documents. To comply with anti-money-laundering regulations and responsible gaming requirements, ovobet may request the following documents from you, typically when you request a withdrawal exceeding Rp 5.000.000:

• Government-issued photo identification (Indonesian National ID / KTP Nasional, passport, or driver's license)
• Proof of residential address (utility bill, bank statement, or government correspondence issued within the past three months)
• Selfie photograph of you holding your photo identification (to prevent identity theft)

3.3 Financial Information. When you make deposits or request withdrawals, we collect:

• Bank account details (bank name, account holder name, account number) or e-wallet account identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja registered phone number or account ID)
• Transaction amounts, dates, and times
• Transaction reference numbers provided by your bank or e-wallet provider

3.4 Gameplay and Betting Data. We automatically collect information about your activity on the ovobet platform, including:

• Wagers placed (game type, bet amount, odds, outcome, timestamp)
• Games played (slot titles, live casino tables, togel draw selections, sports markets)
• Deposit and withdrawal history
• Bonus activations, wagering progress, and bonus outcomes
• Account balance changes over time

3.5 Technical and Device Information. When you access ovobet, our systems automatically log certain technical data:

• IP address (used for security, fraud detection, and geographic compliance)
• Device type and operating system (desktop Windows, Android mobile, iOS, etc.)
• Browser type and version
• Screen resolution and device language settings
• Pages visited, features used, and session duration
• Referring website or source (how you arrived at ovobet)

3.6 Communications. If you contact ovobet support via live chat, email, or any other channel, we retain records of those communications including the content of your messages, timestamps, and the resolution provided by our agents.

ovobet uses the personal information we collect for the following specific purposes, all of which are essential to providing a secure, compliant, and high-quality betting experience:

4.1 Account Management. Your registration information is used to create and maintain your ovobet account, authenticate your identity when you log in, and provide you with personalized access to your balance, betting history, and account settings.

4.2 Transaction Processing. Your financial information is used to process deposits to your ovobet balance and withdrawals to your registered bank account or e-wallet. This includes coordinating with third-party payment processors (banks and e-wallet providers) to facilitate instant transfers.

4.3 Identity Verification and Compliance. We use your KYC documents to verify that you are at least 21 years of age, that you are a resident of Indonesia, that the financial accounts you use belong to you, and that your account activity complies with anti-money-laundering and counter-terrorism-financing regulations.

4.4 Fraud Prevention and Security. Your IP address, device fingerprint, and betting patterns are analyzed by ovobet's security systems to detect and prevent fraud, collusion, bonus abuse, and unauthorized account access. This protects both you and the integrity of the ovobet platform.

4.5 Responsible Gaming. We monitor gameplay patterns and session durations to identify potential signs of problem gambling behavior. If our systems detect concerning patterns, we may proactively reach out to offer responsible gaming tools such as deposit limits, self-exclusion, or session time caps.

4.6 Customer Support. Your contact information and communication history are used to respond to your support inquiries, resolve technical issues, and provide account assistance. Our 24/7 support team uses this information to deliver personalized, efficient service.

4.7 Marketing Communications (Opt-In Only). If you have explicitly opted in to receive promotional communications, we may use your email address or mobile number to send you information about new games, bonus offers, and platform updates. You may withdraw consent at any time by clicking the unsubscribe link in any marketing email or contacting support.

4.8 Platform Improvement. Aggregated, anonymized data about user behavior (which games are most popular, which deposit methods are preferred, average session durations) is used to improve the ovobet platform, optimize user experience, and guide product development decisions. This analysis never involves personally identifiable information.

Under applicable data protection law, ovobet must have a valid legal basis for processing your personal information. The legal bases on which we rely are as follows:

Processing Activity	Legal Basis
Account registration and management	Performance of contract — necessary to provide the services you requested
Deposit and withdrawal processing	Performance of contract
Identity verification (KYC)	Legal obligation — required by anti-money-laundering and gaming regulations
Fraud detection and prevention	Legitimate interest — protecting the platform and its members from financial crime
Responsible gaming monitoring	Legitimate interest — protecting vulnerable players from harm
Customer support communications	Performance of contract
Marketing communications	Consent — you explicitly opted in and may withdraw at any time

6.1 No Sale of Personal Data. ovobet will never sell, rent, lease, or trade your personal information to third parties for their own marketing purposes. This is a firm, unqualified commitment.

6.2 Necessary Third-Party Service Providers. ovobet shares your personal data with a limited set of trusted third-party service providers only to the extent necessary to operate the platform. These providers are contractually bound by strict data protection obligations and may not use your data for any purpose other than providing services to ovobet. The categories of service providers we work with include:

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) receive your financial information to the extent necessary to process deposits and withdrawals.
• Game Content Providers: Third-party software studios (Pragmatic Play, Evolution Gaming, Microgaming, NetEGame, Spribe, Pocket Games Soft) may receive anonymized gameplay data (but not personally identifiable information) to operate their games on the ovobet platform.
• Identity Verification Services: Specialized KYC and anti-money-laundering verification providers may receive copies of your identity documents to perform automated verification checks and cross-reference against sanction lists.
• Cloud Infrastructure Providers: ovobet uses secure cloud hosting services to store data and operate the platform. These providers have access to encrypted data but cannot decrypt it without ovobet's encryption keys.

6.3 Legal and Regulatory Disclosure. ovobet may disclose your personal information to law enforcement, regulatory authorities, or other government bodies if required to do so by law, court order, or valid legal process. We may also disclose information where we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of ovobet, our members, or the public.

6.4 Business Transfers. In the event that ovobet is acquired by or merged with another company, your personal information may be transferred to the acquiring entity as part of the transaction. You will be notified via email of any such change in ownership or control, and the new owner will be bound by the commitments in this Privacy Policy.

ovobet employs industry-leading technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmitted between your device and ovobet's servers is encrypted using 256-bit SSL/TLS protocols. Sensitive data stored in our databases (including identity documents and financial information) is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. Only authorized ovobet employees with a legitimate business reason can access member data, and all access is logged and subject to regular audit.
• Multi-Factor Authentication: ovobet staff who handle sensitive data must authenticate using multi-factor authentication (MFA) before accessing internal systems.
• Regular Security Audits: ovobet's systems and processes are subject to regular third-party security audits and penetration testing to identify and remediate vulnerabilities.
• Employee Training: All ovobet employees with access to personal data receive mandatory training on data protection principles, confidentiality obligations, and the proper handling of sensitive information.
• Incident Response: In the unlikely event of a data breach that poses a risk to your rights and freedoms, ovobet will notify you without undue delay and provide guidance on protective measures you can take.

8.1 Active Accounts. For active ovobet accounts, we retain your personal information for as long as your account remains open and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements.

8.2 Closed Accounts. When you close your ovobet account, we will retain certain information for the following statutory retention periods:

• Financial transaction records: 7 years from the date of the transaction (required by anti-money-laundering regulations)
• Identity verification documents: 7 years from account closure (required by gaming and financial crime regulations)
• Betting history and game logs: 5 years from the date of the wager (required by gaming regulations for dispute resolution)
• Marketing consent records: 3 years from withdrawal of consent (required to demonstrate compliance with consent requirements)

8.3 Anonymization. Once the applicable retention period expires, your personal data is either permanently deleted from ovobet's systems or anonymized such that it can no longer be associated with you. Anonymized data may be retained indefinitely for statistical and analytical purposes.

8.4 Dormant Accounts. Accounts with no login activity for 12 consecutive months are considered dormant. After 24 months of inactivity, ovobet may delete or anonymize the account unless a positive balance remains or legal obligations require continued retention.

9.1 What Are Cookies? Cookies are small text files placed on your device by websites you visit. They allow the website to recognize your device on subsequent visits and remember your preferences.

9.2 How ovobet Uses Cookies. ovobet uses the following categories of cookies:

Cookie Type	Purpose	Duration
Essential Cookies	Required for the platform to function — authentication, security, session management. These cannot be disabled.	Session or up to 30 days
Functional Cookies	Remember your preferences such as language, currency, and layout settings for a personalized experience.	Up to 1 year
Analytics Cookies	Help us understand how users interact with the platform (pages visited, features used) to improve performance. Data is anonymized.	Up to 2 years

9.3 Managing Cookies. Most web browsers allow you to control cookies through their settings. You can choose to accept all cookies, reject all cookies, or be notified when a cookie is set. Note that disabling essential cookies will prevent you from using certain features of the ovobet platform. Consult your browser's help documentation for instructions on managing cookies.

Under applicable data protection law, you have the following rights regarding your personal information:

• Right of Access: You have the right to request a copy of the personal data ovobet holds about you. We will provide this information in a structured, commonly used, and machine-readable format within 30 days of your request.
• Right to Rectification: If any of your personal data held by ovobet is inaccurate or incomplete, you have the right to request that we correct or complete it.
• Right to Erasure ("Right to Be Forgotten"): In certain circumstances, you have the right to request that ovobet delete your personal data — for example, if the data is no longer necessary for the purposes for which it was collected. Note that this right is not absolute and may be overridden by legal retention obligations.
• Right to Restrict Processing: You have the right to request that ovobet restrict the processing of your personal data in certain situations, such as when you contest the accuracy of the data or when you have objected to processing.
• Right to Data Portability: You have the right to receive your personal data in a portable format and to request that we transmit it directly to another data controller where technically feasible.
• Right to Object: You have the right to object to processing of your personal data where we rely on legitimate interests as the legal basis and there is something about your particular situation that makes you want to object.
• Right to Withdraw Consent: Where processing is based on your consent (such as marketing communications), you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.
• Right to Lodge a Complaint: If you believe that ovobet has violated your data protection rights, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.

Exercising Your Rights: To exercise any of these rights, please contact the ovobet Data Protection Officer via live chat or email ([email protected] with subject line "Data Subject Rights Request"). We will respond to your request within 30 days.

ovobet operates an international platform and may transfer your personal data to countries outside Indonesia for processing and storage. Where such transfers occur, ovobet ensures that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable law. These safeguards may include:

• Transfer to countries that have been deemed to provide an adequate level of data protection
• Use of standard contractual clauses approved by relevant data protection authorities
• Reliance on the recipient's binding corporate rules or certification under recognized privacy frameworks

All third-party service providers to whom we transfer data are contractually obligated to implement appropriate security measures and use your data only for the purposes specified by ovobet.

The ovobet platform is strictly intended for adults aged 21 and over. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that information and close the associated account. If you believe that a minor has registered an account on ovobet, please contact our support team immediately.

ovobet reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or business operations. When we make material changes, we will notify active members by email and display a prominent notice on the platform for at least 7 days prior to the changes taking effect. The "Last updated" date at the top of this document will also be revised. Your continued use of ovobet after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you must cease using the platform and request account closure.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact the ovobet Data Protection Officer through one of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the ovobet platform. Request to speak with a data protection representative.
• Email: [email protected] (plain text — not clickable). Please mark your message "Attention: Data Protection Officer". Response time: within 24 hours on business days (WIB).
• FAQ: Many common privacy-related questions are answered on our FAQ page.